Users requiring assistance based in the European UnionIf you are requiring remote assistance through the platform and you are based in the European Union, or if you ask for assistance from the EU territory, the company Plasma Cloud Ltd. processes your personal data in compliance with EU Regulation 2016/679 on the protection of personal data (“GDPR”). Below you will find some useful information.
Type and origin of dataPlasma Cloud Ltd, through your use of its products, collects and processes these types of data referred to you: name, contact, chronology of requests, interests and similar.
PurposesYour data are processed with the purpose to give the user of Plasma Cloud products a remote assistance for a better use of the products or for a solution of technical problems.
Data ControllerThe controller of the data processing is Plasma Cloud Ltd. – DES VOEUX ROAD CENTRAL – 5/F YAT CHAU BUILDING , 262 – HONG KONG (HK).
Representative in the EUAs the data controller is based outside the EU, a representative for the purposes of data protection legislation has been nominated. The Representative is UtilIT LTD with registered office in Feighcullen, co. Kildare, Ireland e-mail
Any question regarding the processing of personal data by the Controller is to be addressed to the Representative in EU.
LegitimacyThe processing operations are lawful because they are based on the consent of data subject (GDPR art. 6 § 1 lett. a).
StorageYour data are kept and stored for a period of 1 year. Your data are processed outside the EU.
Transfer of dataYour data may be transferred, always and only for the pursuit of the above mentioned purposes, to third parties such as: provider of development and repository services and similar.
Your rightsYour rights are available at the following link The rights can be exercised by contacting the Representative.
ComplaintsFor any violation of your rights, you may complain to the supervisory authority of the country where the Representative is based or, alternatively, to the supervisory authority of your place of establishment within the European Union
Optionality and withdrawal of consentThe transmission of personal data is not mandatory; however, without sharing the necessary information it is impossible for us to give you assistance. Your consent is free from any obligation, and can be withdrawn at any time through a simple communication to the Representative.