| Users requiring assistance based in the European Union | If you are requiring remote assistance through the support.plasma-cloud.com platform and you are based in the European Union, or if you ask for assistance from the EU territory, the company Plasma Cloud Ltd. processes your personal data in compliance with EU Regulation 2016/679 on the protection of personal data (“GDPR”). Below you will find some useful information. |
| Type and origin of data | Plasma Cloud Ltd, through your use of its products, collects and processes these types of data referred to you: name, contact, chronology of requests, interests and similar. |
| Purposes | Your data are processed with the purpose to give the user of Plasma Cloud products a remote assistance for a better use of the products or for a solution of technical problems. |
| Data Controller | The controller of the data processing is Plasma Cloud Ltd. – DES VOEUX ROAD CENTRAL – 5/F YAT CHAU BUILDING , 262 – HONG KONG (HK). |
| Representative in the EU | As the data controller is based outside the EU, a representative for the purposes of data protection legislation has been nominated. The Representative is UtilIT LTD with registered office in Feighcullen, co. Kildare, Ireland e-mail support@utilitynetworks.co.uk. Any question regarding the processing of personal data by the Controller is to be addressed to the Representative in EU. |
| Legitimacy | The processing operations are lawful because they are based on the consent of data subject (GDPR art. 6 § 1 lett. a). |
| Storage | Your data are kept and stored for a period of 1 year. Your data are processed outside the EU. |
| Transfer of data | Your data may be transferred, always and only for the pursuit of the above mentioned purposes, to third parties such as: provider of development and repository services and similar. |
| Your rights | Your rights are available at the following link https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/my-rights/what-are-my-rights_en The rights can be exercised by contacting the Representative. |
| Complaints | For any violation of your rights, you may complain to the supervisory authority of the country where the Representative is based or, alternatively, to the supervisory authority of your place of establishment within the European Union |
| Optionality and withdrawal of consent | The transmission of personal data is not mandatory; however, without sharing the necessary information it is impossible for us to give you assistance. Your consent is free from any obligation, and can be withdrawn at any time through a simple communication to the Representative. |